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Future of Online Travel Business Post COVID19

Online travel business

Online travel refers to booking flights, trains, buses, and hotels using a third-party website. These travel booking firms, often known as Online Travel Agencies (OTAs). Which provide individual customer service, as opposed to corporate travel agencies, which cater to corporate clients. As an example, there are certain online travel agencies like Google Flights that provide such services. Due to COVID-19 the travel is restricted around the world. Hence, online travel agencies (OTAs), travel management companies (TMCs), and others are going through downturn.

There are two things that are becoming obvious in the middle of these uncertain and hard times: one, that the globe will ultimately travel again; and two, that travel will be considerably different. From the booking process to passenger behaviour, it’s clear that industry to prepare for a new era of travel. What remains is a careful assessment of the current situation. Preparation for what’s to come while we wait for the world to quietly transition to a new “normal.”


Travel Business - Pre COVID-19

World history divided into six separate epochs – the foundational epochs, the classical and post-classical periods, the early modern period, the modern epoch, and the present epoch. Business and leisure travel, as well as personal and corporate, as well as local and international travel, grew rapidly before the coronavirus outbreak. Apart from that, the benefits that internet travel booking offers have contributed to the market’s rise.

As an example of online travel benefits, there are worldwide travel booking platforms, intuitive services on one account for all different travel demands, and substantial savings in terms of money, time, and numerous discomfort concerns and annoyances. Increased market revenues also attributed to the increasing use of sophisticated technologies, the global distribution system (GDS), mobile apps, and network connection

Travel agencies and tour operators are increasingly using online travel booking solutions in order to increase efficiency and client experience, which has contributed to market development. There has been a considerable increase in the use of social media as a marketing tool for online travel companies

Using social media to share your trip experiences has become the current trend, which has benefited the online travel industry. In the process, people began to share their travel experiences and opinions, which helped other consumers pick OTAs.

But then, COVID19 came around

When the coronavirus epidemic struck, all of this came to a stop. The internet travel sector suffered with substantial revenue losses during the five to six month when all travels were cancelled. Determined industry actors, on the other hand, took advantage of the epidemic months to prepare for the international expansion of their business.

Post COVID19

Post Covid Travel

The internet travel sector is returning to normalcy at a rapid pace. After the lockdown restrictions eased, online travel firms and OTAs began to press for investments to restart. Research and development expenditures for technological integration, service enhancements, and growth plans have increased significantly.

If you want to see how it has changed, look no farther than the fall of high- Over the years, hundreds of online booking tools (OBTs) have emerged to provide travellers with greater convenience and choice at a lower price point.As a result, brick-and-mortar travel agencies have all but disappeared. Seventy-five percent of Brits booked their majority of trips online.

Travel, leisure, and hospitality impacted by the move to digital in the previous decade. There have been many changes since then, and they go far beyond. For example, almost all major airlines now provide smartphone check-in, and many hotel chains have keyless access systems.

During the last decade, the travel industry saw a major transformation. First, employing technology removes human error and enhances the consumer experience. As a second benefit, it increases the airport’s handling capacity, which will help it deal with the large increase in passenger numbers predicted 

The hotel offers digital check-ins and keyless entry technologies. The Pandemic  has caused separation associated with health and safety, and they are the hallmarks of a good stay. Early embrace of digital technology by the travel industry puts it in a good position to deliver the sort of contactless, socially distant experience that many passengers will demand.

This is Important

When it comes to getting individuals back on the road, technology plays a crucial role. Hotels and resorts will need to rely on technology to offer services in a legally permissible manner when it comes to giving reassurance. Early embrace of digital technology by the travel industry puts it in a good position to deliver the sort of contactless, socially distant experience that many passengers will demand.

In addition to aiding the sector’s recovery, digital technology offers “a chance to rebuild a better industry.” When it comes to digital technology, one of the most important things the industry can teach sectors that have been slower to adopt it is the value of teamwork.

As a result of the capacity to automatically identify persons using their biometric data at each step of the journey, passengers may check into their hotel or rent a car without the aid of agents, for instance. Industry has begun a “collaborative digital revolution” after realising its interconnectedness many years ago.

Latest Online Travel Developments

Online Booking Systems

To expand their worldwide reach, industry leaders are acquiring potential new firms and encouraging alliances and collaboration. They use the newest technology to give their consumers, market, and business consistent services. In addition to big data, they are embracing complementary technologies like automation and augmented or virtual reality (AR/VR). In the online travel services sector, digital transformation trends can assist in meeting travel companies’ immediate demands and resolving their problems.

Similarly, automation, digitalization, and a more open attitude to partner cooperation by the online store would help them recapture the momentum they had lost. In order to get back into the game, they need to diversify their products and services. This will allow them to enhance their marketing channels and get an edge over their competitors, as well as attract customers.

There are even attempts and investments being made by governments all over the world to revitalise their travel and tourist industries. Travel places in their country are promoted.Examples include the African Wildlife Foundation’s attempts to promote tourism in Africa by promoting the continent’s luxury safaris and some western nations are marketing school holidays and breaks, such as the Easter break, by giving appealing, inexpensive bargains.

Wellness and Health Tourism

Health and wellness tourism is a growing industry in many developing nations, including India. As a result of the high healthcare expenses in Western nations and the availability of cost-competitive, high-quality medical facilities in the country, India’s medical travel sector has seen. As a result, India has become a significant worldwide tourist destination. A significant amount of foreign money is contributed to the country’s reserves through the tour and travel industry.

There has been a substantial expansion in the Indian tourism industry, thanks to the growing middle-class, increasing spending by both international visitors in India as well as coordinated management and advertising by the Indian government to promote “Incredible India.” As a result of the pioneering efforts of governments and industry actors, the internet travel sector is anticipated to develop exponentially in the next few years.

Find customized trekking, camping, and sightseeing activities across India at an affordable price here

The Rise of FOMO (Fear of Missing Out)

We can safely anticipate that the majority of individuals will be ready to travel again sooner rather than later after so many cancelled vacations, postponed work trips, and months of self-isolation. They will be more careful than ever and their travel priorities may change, but fear of missing out will play a major role in the equation today more than ever before.As long as humans have been alive, travelling has been at the top of everyone’s bucket list. We all have locations we want to see, cultures we want to learn about, and countries and cities that we want to putAll of this is now enhanced by a simple psychological concept: the notion that travel is now not an option.It’s in our nature to seek things that are rare or even forbidden, yet that’

It’s no different than the 1920s American prohibition, which resulted in unfulfilled consumer demands, and the 2020 travel bans have a strategy to make those dreams come true once restrictions are reversed. 

Less Competition on the Booking Front

FEAR OF MISSING OUT is a critical aspect that OTAs and booking platforms will be able

Bookings will go through regardless of the channel as many tourists will be in a hurry to arrange a holiday or a trip in a timely manner. Since the COVID-19 epidemic resulted in such a large income loss for hotels, the great majority of them will work on increasing conversions using any and all possible ways. Until travel returns to normal levels, the direct booking competition credibly put on hold for months, if not years.

Direct booking campaigns won’t be as important, which gives OTAs a wonderful opportunity to expand their reach.

More Focus on Cleanliness and Safety

A post-coronavirus world is more likely to value health and safety over money. To be more safe, travellers will adopt a more careful attitude. For example, OTAs may step up and prioritize hotels and lodgings that have a high cleanliness rating and excellent rating. Be aware that evaluations and suggestions from other tourists are frequently viewed as more trustworthy than self-promotion.

Indeed, customers in all parts of the world report that they trust word-of-mouth or referrals from friends and family. Therefore, reviews play a vital part in the purchasing choice. This is why online travel agencies (OTAs) and booking platforms should make the most. Summary review material, or the many widgets that the marketing solution provides are the best ways to accomplish this.

Review badges that display a hotel’s cleanliness score can help guests make the correct selection throughout the booking process. Because it give travelers the exact information they need. OTAs that offer visual and relevant review content, such as badges or categories, have a better probability of gaining reservations.

On top of all that, Meta-Review enables OTAs to place high-scoring clean hotels at the top of their search results.

Locations Being Kept… Local

COVID-19 will not only affect booking behaviour but also travel preferences in the short run. While the finest holidays are generally those that take place in exotic locations distant from home, domestic travel will become increasingly popular in the future. In the wake of coronavirus epidemic, this form of travel is expected to be the first to gain in popularity.

Unfortunately, many travellers are suffering a financial blow during these times. And will not be able to go very far in the near future because of current economic situation.

The new environment encourages online travel agencies (OTAs) to emphasize local locations in order to fulfil visitor wants and expectations. Along with extra recommendations for activities and outdoor experiences.

These badges from Meta-Review might also be helpful in promoting the best lodgings for each individual or group. Additionally, it’s only normal for visitors to want to enjoy nature and outdoor activities after spending so much time indoors. So any accommodations that can provide this should be extensively advertised at this period. Another thing to watch out that COVID-19 traveler may wish to avoid airports, aircraft, and even trains in the future. When it comes to this particular situation, online travel agencies (OTAs) should absolutely provide vehicle rentals in. 


Even the travel sector suffered the most, it may be in a better position to bounce back than other industries. The travel industry, on the other hand, never forced to invest millions on transforming themselves quickly into ecommerce companies. Before the pandemic, the industry had been experiencing its own digital revolution.


What is an OTA?

OTA stands for “online travel agency”

What is FOMO?

FOMO stands for “fear of missing out”

What is the Meta-Review?

Using Meta-Reviews, users can fuel their booking systems with instant and customized review material gathered from millions of hotel and restaurant reviews across the world.

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