Refunds

REFUNDS POLICY

The refund policy is in place to protect your purchases against any unforeseeable circumstances and for situations such as change of mind

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.

This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it • is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed. 

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt. 

You can contact Koaas at any time through our contact page to have our decision reviewed. The outcome of the decision and the time to resolve such dispute may depend on case by case basis. You will receive the communication and updates on such review from Koaas via email. 

REFUND FOR OUR SYSTEM ERROR?

Being an online system, there might be times when we require to perform maintenance on our system to provide better products, service, efficiency and accuracy. We will review your request only if it extends the delivery by more than 6 weeks in total from the date of order was originally placed or if it has resulted in completely different product being sent out that does not match the description. 

However, if a refund is agreed by Koaas at our sole discretion may be refunded in the form of credit to your Koaas account or in exceptional circumstances to your immediate payment type selected during your payment was made to Koaas during purchase.

Refund WILL NOT be directed to any other bank accounts other than the original source of payment whether being, direct deposit, credit card or debit card etc. 

  

Last updated: 01 January 2020