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Safety Tips - Online Shopping

Know who you are dealing with

Research the seller, If you or your business plan to buy from an online seller:

  • get advice from family, friends or others who have bought from the seller, or check online forums, feedback and reviews from previous customers
  • if the seller claims to be a registered company, look up their Australian Company Number (ACN)
  • if the seller claims to be a registered business, look up their Australian Business Number (ABN)
  • look for a store or seller which clearly advertises their services and any deals
  • check for a phone number or email address on their website. This should make it easier for you to contact them if things go wrong.

Read the seller's refund and returns policy


If there is a problem with the item you buy, you may be entitled to return it under the Australian Consumer Law.

The seller may also have their own refund policy with additional refund rights.


Protect your money with these tips:

  • Do not send your credit card number via email.
  • Keep all significant receipts and written warranties so you can prove your purchase.
  • Opt for full payment on delivery, rather than paying the full amount in advance.
  • Avoid excessive deposits and high interim payments for products and services you have ordered.
  • Use gift cards, vouchers and credit notes as soon as possible so you do not miss the expiry date.
  • Never sign up for open-ended charges against your card.
  • When you enter your card details, do not provide your bank account number as well.
  • Notify your credit card provider immediately if you become aware of an unauthorised transaction on your account.
  • Be aware that debit cards do not have the same level of protection as credit cards against fraudulent use.
  • Check the business is registered by using the ASIC.

Know exactly what you are buying

Before confirming your purchase:

  • make sure there is a picture and clear description of the item
  • make sure you carefully read the terms and conditions, so you know your options if you have to change or cancel your contract
  • check closely for any additional charges, such as membership fees, which could be ongoing. Look out for boxes that have been automatically ticked – these could be adding costs to your purchase
  • if the seller is overseas, check if the item can be legally imported - visit the Australian Customs Service website
  • make sure you know the total amount you will be paying (including delivery and insurance) in Australian currency - check the currency exchange rate at the Reserve Bank website or the bank you deal with daily basis.

 Note: to ensure that your item can be easily tracked or replaced, we recommend you:

  • have it sent via registered mail or
  • purchase delivery insurance.

Once you have confirmed your purchase, keep records of:

  • any forms you fill in
  • the confirmation page and receipt
  • pages in the website outlining the offer you have accepted
  • related emails.

Protect your privacy

Do not share your personal details, including date of birth or bank details unless you are satisfied with the response from seller regarding your queries about product or service. Always use safe banking practice including PayPal payment where possible, so that it is easy to keep your information private and secure. In case something goes wrong notify the relevant authorities immediately. Report any suspicious ads to our team via contatc page or via reporting it directly from advertisement page options on right hand side above the phone number section with a flag icon.


See our FAQs, Privacy PolicySpecial Offer's Terms and Conditions & Refunds Policy policies to familiarize yourself with any other questions that you may have, or throw us an email at 


Updated: 08/01/2019

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